Thanks for engaging in HP support Forums! As soon as Windows starts to come up, indicated by the little group of dots chasing themselves in a circle, the light stops responding, indicating that Windows is ignoring the keyboard. It continues to respond as the HP logo appears. How to : Individual Laptop Keyboard Keys Fix Repair Installation Guide HP Compaq Pavilion HD When the computer first powers on, the light on the Caps Lock key responds. Next time I started it and logged into the user, the keyboard stopped working, although the touchpad continues to work. Keyboard and touchpad worked perfectly.Īfter I had everything set up, I shut down the computer. A good portion of it looks like binary data. I have a WIM file but there does not seem to be a way to attach it here, and I do not know how to export the content. It asks me to identify the keyboard type, then goes to recovery options. It is beyond me how a total system restore can fail unless there is a serous hardware problem. I tried a restore keeping files, then tried a total restore. Update: Having exhausted efforts, I decided to try a system restore.

However, when completing the boot into Windows immediately signs into user because there is only one user set up and no password they both become completely unresponsive. This site in other languages x.Connect with HP support faster, manage all your devices in one place, view warranty information and more- Click Here.

How satisfied are you with this response? Help us help you! Cancel Get Started. Thanks for your feedback, it helps us improve the site. Let us know if you have any other questions. Hi Lyle, It can be an outdated driver that is causing your keyboard and mouse issue. I have the same question Robelene Win Microsoft Agent. October 6, Due to high volumes, response times in the community may be delayed over the next few days.

Have you made any changes prior to the issue? We suggest that you update the mouse and the keyboard drivers of your computer.ĭid this solve your problem? Yes No. It can be an outdated driver that is causing your keyboard and mouse issue. You can follow the question or vote as helpful, but you cannot reply to this thread. Am I correct when I say there is a9 month warranty on thus? This thread is locked. What can I do to remedy this it's like this for awhile. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number. Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services. HP Notebook PCs - Keyboard Troubleshooting (Windows) Please refer to our self-help content for additional assistance.

Due to high volumes, response times in the community may be delayed over the next few days.

Hp envy x360 keyboard not working